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With the exponential growth of the ammount of stored and processed data, it has become more important than ever to have a comprehensive strategy in mind that keeps the costs under control, reduces risk and, through the considerate introduction of appropriate technologies, processes, policies and employees, creates a competitive advantage for your business.

GNCs Capacity Management (Design, Planning and Implementation) ensures that all current and future capacity- and performance aspects of your IT infrastructure meet your company's business requirements at effective costs. GNCs best practice methodology divides Capacity Management into three processes:

  • Business Capacity Management (BCM)
  • Service Capacity Management (SCM)
  • Resource Capacity Management (RCM)


Business Capacity Management (BCM)
and Service Capacity Management (SCM) means the visibility of the infrastructure in your environment and knowledge of how the elements are connected together to deliver business services and the associated service levels.


Resource Capacity Management (RCM) and Service Capacity Management (SCM) describe the demand on your environment. The GNC approach is to prioritize capacity planning efforts based on mission-critical needs. That means focusing on infrastructure components supporting those applications necessary to business survival first. Typically, this centers around order processing, order fulfillment, manufacturing and customer service, depending on the business. Once priorities have been established, GNC experts will execute a resource view to gather data, look for outliers and find out more about them.

Other common sets of best practices include:

  • Modeling
  • Service Monitoring
  • Performance Management
  • Demand Management
  • Workload Management
  • Analysis
  • and many more...

If you find yourself at the outset of capacity planning and are overwhelmed by this daunting prospect of mapping your entire enterprise (every process, every resource, every system), contact us for a free consultation on how GNC can assist you in your capacity planning efforts.