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The around-the-clock maintenance of your IT infrastructure is one of GNCs chief business objectives. For nearly two decades now, GNC has supported and maintained IT service operations of some of Europe's largest companies, including critical emergency medical- or ambulatory services. Our clients have come to appreciate the unrelenting reliability and consistency of our maintenance service.
GNC provides for continual identification, monitoring and review of your IT infrastructure, and delivers its service in form of Service Level Agreements (SLAs). The GNC SLA framework consists of the following elements, attributes and deliverables:
- One Telephone Number
- Single Point of Contact
- Specified Response Times
- Specified Service Levels
- Call Log Management
- Dedicated Ticket System
- 24/7 Service Availability
Based on the foregoing, each SLA is custom tailored to meet your wants and needs. A GNC service level agreement is an insurance policy for your IT service organization. Maintaining your IT service environment at optimal standards is just part of our basic service policy. Protecting your IT services from costly downtime events must be a priority - Yours and ours!
GNC also offers its popular Scorecard, which delivers the same quality service, at reduced costs, and without the contractual obligations associated with an SLA. The scorecard allows you to control the level of service and response time on a "per incident" basis.
Whether SLA or Scorecard, GNC has a maintenance solutions to fit any budget and any level of service. Place the continuity of your IT infrastructure in our capable hands. Give us a call or contact us for further details.
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