Opening a case with GNC Technical Support is simple and requires the following steps:
Step One Before opening a support case, please familiarize yourself with the applicable charges for technical support.
Step Two Fill out the Work Order form with information about you/your company and your technical problem. You will be required to provide us with billing details such as who is paying for the service, remote access information and the type of service you request.
Step Three After submitting the Work Order, please contact our Support Hotline at 0 800 ORACLE (+43 1 370 9787 from outside Austria). Please tell the support agent that you just opened a case and he will assign you a technical support specialist.
Support Packages & SLAs
You might want to consider the purchase of a GNC Support Package, or alternatively, sign-up for a Service Level Agreement.
Our support alternatives are designed to save you money while providing you with total access to our technical support specialists.
If you experience difficulties submitting your technical support call, please contact our office at +43 1 370 9787 or e-mail us your support request at support@gnc.at.
